Contact Us
At Thetford Bingo, we understand the importance of providing excellent customer support to ensure you have a seamless and enjoyable experience with us. Below, you'll find information on our various contact channels, operating hours, and preferred methods for resolving issues.
Customer Support Availability
Our dedicated team is available 24/7 via live chat and email to address your questions and concerns. You can reach out to us at any time, and we will respond promptly during our support hours (more details below).
Live Chat Support
You can initiate a live chat session with one of our customer support agents by clicking on the "Live Chat" button located at the bottom right corner of our website or mobile app. Our trained representatives are available to assist you with any questions, issues, or concerns.
Email Support
If you prefer to contact us via email, please reach out to us directly. We will respond to your inquiry within 1-4 hours during our support hours. Please ensure you include a valid email address so we can promptly reply.
Help Centre
Before reaching out, please visit our comprehensive Help Centre for answers to frequently asked questions (FAQs) and helpful guides on various topics, including account management, gameplay rules, promotions, and more. Our Help Centre is accessible at any time through the "Support" tab on our website or mobile app.
Verification or Account-Help Support
If you need assistance with verification, account recovery, or have questions about your account status, please contact us via live chat or email. We're here to help you resolve any issues promptly and efficiently.
Responsible Gambling Assistance
We prioritize responsible gambling practices and want our players to enjoy a safe gaming experience. If you feel like you need assistance with setting limits or would like information on available support resources, please reach out to us via live chat or email.
Technical Support
For any technical issues related to your mobile device, operating system, or software requirements, we recommend contacting our Technical Support team through email. Our experts will do their best to resolve the issue promptly.
Complaint or Dispute Guidance
If you have a complaint or dispute regarding your account, winnings, or any aspect of our service, please contact us via live chat or email. We take all complaints seriously and will work diligently to resolve the matter amicably.
Communication Response Expectations
We strive for prompt responses to all inquiries during our support hours (24/7). Please allow up to 1-4 hours for a response outside of these hours. If you have not received a response within this timeframe, please feel free to reach out again or use an alternative contact method.
Account-Security Assistance
If you suspect unauthorized access to your account or experience any suspicious activity, please notify us immediately via live chat or email. We will work with you to secure your account and prevent potential losses.
Mobile and Desktop Support Accessibility
You can reach out to us through our mobile app, website, or by contacting our support team directly. Our customer support channels are designed to be accessible from any device, so don't hesitate to get in touch whenever you need assistance.
Multilingual Support
While our primary language is English, we provide multilingual assistance where possible. If your preferred language is not available, please let us know, and we will do our best to accommodate you through external translation tools or by referring you to a more suitable support channel.
We encourage all players to choose the most suitable contact method for their issue. Whether it's live chat, email, or Help Centre resources, we're committed to providing exceptional customer support and helping resolve any matters as efficiently as possible.
